Shipping policy

Effective Date: October 13, 2026
Orders for anineknitting merchandise are shipped from our origin warehouse:
Magang Development Zone, Magang Village Committee, Hekou Subdistrict Office, Yuncheng District, Yunfu City, Guangdong Province, China.

Delivery Timeframe to United States

Standard shipping to addresses within the United States takes 7‑15 business days after your order is fully processed and dispatched. Business days exclude weekends and U.S. public holidays. Delivery times are estimated and not legally guaranteed; occasional delays may occur from customs inspection, carrier backlog, bad weather or logistics disruptions outside our direct control. We will send tracking numbers to your registered email once goods leave our origin warehouse.

Free Shipping Threshold for United States Orders

We offer free standard shipping for orders with merchandise subtotal equal to or above 150 United States Dollars (USD) shipped to U.S. delivery addresses. If your cart subtotal is below USD 150, regular standard‑shipping rates will display at checkout. Free‑shipping qualification is calculated before tax and does not apply after order modification or partial cancellation.

Customs & Import Duties

Shipments delivered to the United States may incur import duties, customs fees or tax charges imposed by U.S. customs authorities. Any such customs‑related costs are the sole responsibility of the customer receiving the parcel.

Shipping Scope

This shipping policy applies exclusively to shipments delivered to United States addresses at this stage. We do not guarantee service to other international destinations.

Lost or Damaged In‑Transit Parcels

If your tracking shows delivered but you have not received your package, please contact support@anineknitting.com within 7 calendar days of the “delivered” tracking status so we can initiate carrier investigation.

Return Policy

Effective Date: October 13, 2026
This Return Policy governs product returns only for customers located in the United States. Returns from other countries are not accepted under current rules. All authorized returns must be physically sent to our designated U.S. return warehouse:
U‑Speed Returns Dept
7025 E Slauson Ave, City of Commerce, CA 90040
United States

Return Eligibility Window

You may submit a return request within 30 calendar days counted from the date your parcel is marked “delivered” by the shipping carrier. Return applications submitted after this 30‑day window will be rejected. Returned goods must be unworn, unwashed, complete with original brand tags and packaging, without self‑inflicted stains, scratches or damage. Final‑sale items are non‑returnable and non‑refundable.

Who Bears Return Shipping Costs

  1. Non‑quality‑related returns (change‑of‑mind, size mismatch, style dissatisfaction): Buyer is fully responsible for all return‑shipping expenses to send goods to our U.S. return warehouse. You are required to arrange return shipment and cover carrier freight fees, any applicable insurance and surcharges. We do not supply prepaid return shipping labels for non‑defect returns. Estimated typical return‑shipping cost within continental United States ranges from USD 8‑USD 18, and actual cost depends on package weight, dimension and carrier you select. Original outbound shipping fees you paid for your initial order are non‑refundable for non‑quality returns.
  2. Quality‑defective, damaged‑upon‑arrival or wrong‑item shipments: Return shipping cost is fully covered by us. You need to supply clear photos showing product defects, damage or wrong‑item evidence within 7 days after receiving your parcel. After we validate your defect claim, we will provide a prepaid return shipping label for sending items to our U.S. return warehouse.

Return Process Step‑by‑Step

  1. Email our customer‑service mailbox support@anineknitting.com with your order number, reason for return and corresponding photo evidence if for quality issues.
  2. Wait for our official return authorization reply. Do NOT send items back without prior written authorization; unauthorized parcels received at our return warehouse cannot be processed and may be discarded.
  3. After getting authorization, ship eligible merchandise to the above‑listed U.S. return warehouse address. For non‑quality returns, keep your shipping receipt and tracking number for your own record.

Refund Timing

Once our U.S. return‑warehouse team receives, inspects and approves your returned goods, we will initiate your refund. Please allow 7‑14 business days for the refund to be issued to your original payment account. Additional bank processing time from your card‑issuer or digital‑wallet provider may extend the total visible refund period, which is outside our control. We will notify you via email once the refund has been released from our side.
We hold the right to refuse refunds for returned goods that show wear, damage, missing tags or are sent to addresses other than our official U.S. return‑receiving facility.